At Lucky Hills, your well-being and safety are honestly our top priorities. We totally get that gaming can be a ton of fun, but it’s also super important to play responsibly. That’s why we’ve put in place various tools and features to help you stay in control of your gambling habits.
Deposit Limits
To help you avoid spending too much, you can actually set deposit limits for yourself:
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
This helps ensure you don’t spend more than you planned on our platform. You can adjust these limits whenever you want, right through your account settings.
Time-Outs
If you ever feel like you need a quick break from gaming, we offer temporary cool-off periods:
- 24 hours
- 7 days
- 14 days
During this time, we’ll block access to your account and stop marketing communications. This lets you kind of step back and focus on other things in your life without distractions.
Self-Exclusion
If you need a longer break or want to just avoid gaming altogether, we offer self-exclusion options:
- 1 month
- 3 months
- 6 months
- 12 months
Access to your account will be blocked for the period you choose. Don’t worry, you can reactivate your account after that specific time has passed.
Account Closure
If things are feeling overwhelming or you’re really struggling with gambling, please contact us directly at support@luckyhills.ca to permanently close your account. Our team is here to support you in making this tough decision.
Recognizing Problem Gambling
Warning signs can actually include:
- Spending more money or time gambling than you originally planned
- Gambling to try and get back previous losses
- Borrowing money to fund gambling
- Hiding your gambling behaviour from friends or family
- Feeling anxious, stressed, or irritable when you’re not gambling
If these behaviours become a persistent issue, we strongly encourage you to pretty much seek professional assistance.
Support Resources
We’ve partnered with organizations that offer guidance and assistance:
- Gambling Support BC: 1-888-795-6111 / www.bcresponsiblegambling.ca
- Problem Gambling Institute of Ontario (PGIO): 1-888-230-3505 / www.problemgambling.ca
- Responsible Gambling Council: www.responsiblegambling.org
These resources provide professional help for anyone dealing with gambling concerns, as well as information on responsible gaming practices.
Age Restriction
Our services are only available to people who are 18 years and over. We employ verification measures to make sure underage registration and gambling don’t happen. Parents and guardians should really consider using parental control software to restrict access to gambling websites.
Remember, gambling should always be treated as entertainment — never as a way to make money. If gambling stops being fun, please, please reach out for help.